Privacy Policy

Welcome to FitValle. We are committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy describes how FitValle ("we," "us," or "our") collects, uses, and safeguards the information you provide when you access or use our website and wellness services.

By using FitValle, you acknowledge that you have read and understood this policy. We encourage you to review this document periodically, as we may update it to reflect changes in our practices or applicable laws. Your continued use of our platform following any updates constitutes your acceptance of those changes.

This policy applies to all visitors, registered users, and anyone who interacts with our website, communications, or services. If you have questions about any aspect of this policy, please reach out to us using the contact details provided at the end of this document.

When you engage with FitValle, we may collect certain information to deliver a personalized wellness experience. The types of information we collect include:

• Personal identifiers such as your name and email address when you create an account or contact us
• Contact details including your phone number, provided voluntarily through forms or account registration
• Wellness preferences and goals that you share when setting up your profile or using our services
• Usage data such as pages visited, time spent on the platform, and features used, collected automatically via standard web technologies
• Device and browser information including IP address, browser type, and operating system for security and compatibility purposes
• Communications you send us, such as support inquiries or feedback submissions

We collect only the information necessary to provide and improve our services. You are not required to submit personal information to browse our website, though some features may require account registration.

FitValle uses the information we collect to deliver meaningful wellness experiences and to keep our platform running smoothly. Specifically, we use your data to:

• Create and manage your account, and provide access to wellness content tailored to your goals
• Respond to your inquiries, support requests, and feedback in a timely manner
• Send service-related notifications such as account confirmations, updates, and reminders
• Improve our platform by analyzing how users interact with our content and features
• Send promotional communications, including newsletters and wellness tips, where you have opted in to receive them
• Ensure the security and integrity of our platform by monitoring for unauthorized or fraudulent activity
• Comply with legal obligations and enforce our Terms and Conditions where applicable

We will not use your information for any purpose that is incompatible with the uses described here without first seeking your consent.

We take the security of your personal information seriously. FitValle employs a combination of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

Access to your personal information is restricted to employees and contractors who need it to perform their job functions. All parties with access to your data are bound by confidentiality obligations.

We retain your information for as long as your account remains active or as needed to provide you with our services. Should you choose to close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless retention is required by law.

While we implement strong data protection measures, no system is completely immune to security risks. We encourage you to use a strong, unique password for your FitValle account and to notify us promptly if you suspect any unauthorized access.

FitValle uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, understand how you use our site, and deliver a more relevant experience.

The types of cookies we use include:

• Essential cookies that are required for the platform to function correctly, such as maintaining your session when logged in
• Analytical cookies that help us understand visitor behavior and improve our content and performance
• Preference cookies that remember your settings and choices to personalize your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform. By continuing to use FitValle, you consent to our use of cookies as described in this policy.

To operate our platform effectively, FitValle may engage trusted third-party service providers who perform functions on our behalf. These may include hosting and infrastructure providers, email delivery services, analytics platforms, and customer support tools.

When we share data with these partners, it is done solely for the purpose of delivering our services. We require all third-party providers to handle your data in accordance with applicable privacy laws and to maintain appropriate security practices.

Our website may also contain links to external websites or resources. Please be aware that FitValle is not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before submitting any personal information.

We do not permit our third-party partners to use your information for their own marketing purposes or to share it with additional parties without your explicit consent.

FitValle respects your right to control your personal information. Depending on your location and applicable law, you may have the following rights:

• The right to access the personal information we hold about you and to receive a copy of it
• The right to correct any inaccurate or incomplete information in your account
• The right to request deletion of your personal information, subject to certain legal exceptions
• The right to opt out of receiving marketing communications at any time by following the unsubscribe instructions in any email or by contacting us directly
• The right to restrict or object to certain types of processing where permitted by law
• The right to data portability, allowing you to request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details in the section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

If you have questions, concerns, or requests related to this Privacy Policy or how FitValle handles your personal information, we are here to help. Please reach out to us through any of the following channels: